| Can I get my postcards without UV coating? Why does it cost more? |
| Yes, but because our postcard orders are gang produced with other postcard orders, it's not as simple as just not coating your postcards. We will need to separate your cards from the run, coat the other postcards, then go back and cut the rest of the postcard run. There will be an additional handling charge added, depending on the size and quantity of your order. |
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| Can I leave my photos as RGB files, or do I need to convert them to CMYK before I send them? |
| Yes, we request that you send us your RGB files and our Art Department will convert them to CMYK color space. |
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| Can I order fewer than 500 pieces? |
| All of our standard offset quantities start at 500 pieces. For smaller quantities, call 800-83-5370 to speak with a customer service representative about our 72 Hour Digital services. |
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| Can I put photos on the back of my postcard, or am I limited to text only? |
| Yes, you can certainly have photos, either screened or full opacity, on the back of your postcards. |
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| Can I send a jpg instead of a layered tiff or psd file? |
| Jpg files are fine if we are doing the artwork, but if you are supplying finished files, we request a layered tiff or psd file with full 1/8" bleed on all sides. |
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| Do I need to set up an account with you before I send in my order? |
| No, when we receive your order we will set up an account at that time. |
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| Do you send me an email or can I see a hard copy color proof? |
| When you order our Print Ready postcards, we will generate a pdf proof and email it to you for your approval. If you wish to receive a hard copy proof, please mention this when placing your order. When you order other Print Ready products such as digests, magazines, tri/bi/quadfold or squares, we will automatically send you a hard copy proof via FedEx next day. |
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| How do I pay for my order? Can I send a check instead of using a credit card? |
| Due to the fast turnaround for orders placed through Blossom-Direct.com, we ask that you pay with a credit card when you place the order. You may call in the credit card number, or call us to inquire about other payment arrangements. |
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| Is there a limit to the number of images I can use before additional charges apply? |
| No, we don't limit the number of images you use on your piece. |
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| My files are really large -- is there a limit to how big my files can be? |
| Our web providers recommend that no single upload is larger than 50 mb. If your files are larger than 50 mb, you can either break them up into smaller uploads or put them on a CD or DVD and overnight them to us. |
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| Not all my images are digital some are prints, do I have to have them scanned before I send my order in? |
| No, you don't need to scan your images before you send them to us. We recommend if you do send prints that they be 4x5 or larger for optimum quality. |
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| Once I approve my proof, when will my product ship? |
| Once you approve your proof, postcard orders generally ship within 5 business days and all other orders (digests, magazines, tri/bi/quadfolds, squares) generally ship within 10 business days. |
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| Some of my images only exist on my website. Can you download those and use them on my piece? |
| No, typically website images are too low resolution to use for print. We recommend files be at least 300 dpi, while website images are generally 72 dpi. |
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| What do your prices include? How do I know what additional charges will be added to my order? |
At Blossom-Direct.com, we avoid the "add-on" game by giving you complete, all-inclusive pricing. Print-Ready prices include full-color printing from press-ready files you supply -- ground shipping is FREE in the USA!
DirectDesign prices include custom design, color scanning if needed, calibrated color Epson proof on request, alterations, and even FREE ground shipping in the USA.
If you have any questions about your order, you can call your customer service representative for more details. |
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| What file formats can you take? |
| If you're sending us images to create a piece for you, we can take psd, tif, or jpg files at 400 dpi. If you're utilizing our "Print Ready" service and sending us finished files, we would like layered tif or psd files, with a 400 dpi resolution at actual size plus 1/8" bleed on all sides. We have templates available in the Resources section, or feel free to call your customer service representative for more details. |
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| What is the difference between UV and aqueous coating? |
| UV coating is a very shiny petroleum-based coating that is applied to all of our postcards. It is great for protecting your postcard through the mail service and helps protect your piece from any water damage and fading from the sun.
Aqueous coating is less shiny than UV coating, but still adds a nice glossy look to all of our text weight projects (digests, magazines, tri/bi/quadfolds, squares) to give your photos a little extra punch. |
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| What resolution should I set my files to? |
| For most Blossom orders, we'd like 400 dpi files. |
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| When will I see my proof? |
| Most proofs leave within 5 business days from the time we receive your project (except during March-May when it may take up to 2 extra days). That means if we receive your order on Monday, it will leave here by the following Monday. If you're ordering Print Ready postcards, we will send a pdf proof; for other Print Ready orders or Custom orders we will send you a hard copy calibrated Epson proof. |
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| Your prices say that ground shipping is included. How long does that take? What if I want 2 day or next day shipping? |
| Our standard ground shipping will take 1-7 business days to deliver your project, depending on where you live; ask your customer service representative how many days your project will take to reach you. If you'd like to expedite your order to 2 day or next day shipping, please select this option as you check out -- we'll be glad to accommodate your needs. (Keep in mind paper products are not light; our standard boxes weigh around 45 pounds a piece! The number of boxes your order requires depends on your project ordered and the quantity ordered.) |
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| Can I order reprints of a previous order? |
| Yes! Please login to your account to access the order number for the project you wish to reorder. Then, contact us. Exact reprints with no changes may qualify for a special discount! |
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| How long will it take to upload my files to your ftp site? |
| Uploading times will vary depending on your connection speed and the size of your files. Please allow several minutes. You will receive a message when your upload is completed. |
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| What if I need to change my order? |
| Please contact us right away, and we will determine the production status of your order. We will make every effort to accommodate your changes, however changes made after work has been completed may result in additional charges. We generally place orders in production the day after they are received. Contact us if you require a change and we will do our best! |
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| Where is Blossom-Direct.com located? |
| We are located in Winona, Minnesota, a picturesque city in the majestic Upper Mississippi River Valley. Winona is approximately 2.5 hours southeast of the Twin Cities of Minneapolis/St. Paul. |
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